Troubleshooting and FAQ for Locations
Fixes for common Locations problems and short answers about addresses, aliases, bulk uploads, Location Groups, sharing, data policies and vessels, each with a link to the full steps.
Applies to: the Locations module under Master Data (the Locations and Location Groups tabs)
Audience: Anyone who adds, edits, shares or organizes Locations and needs a quick fix or a short answer
Prerequisites: a Wholechain account and permission to view and edit master data in the account you are working in
Related: Get started with Locations; Add Locations; Browse and manage Locations; View and edit a Location; Location Groups; Share a Location and set its data policy; Reference Guide: Module overview; Rules and restrictions; Messages; Glossary; Master Data Settings
Purpose
This is the single place for Locations troubleshooting and frequently asked questions. Start with the troubleshooting table if something went wrong, or jump to the topic you need. Each answer is short and ends with a link to the article that has the full steps. For the rules and the on-screen messages behind these answers, see Rules and restrictions and Messages.
Troubleshooting
| Problem | What to do |
|---|---|
| The Trade Partner is not in the list when you add a Location | Add the Trade Partner first, then add the Location. The list includes your own company and every partner you have added. See Add Trade Partners and Add Locations. |
| A bulk upload shows an error banner | Select Download issues file and read its Errors column. Check the list before you upload again, because rows without errors may already have been added. See Add Locations. |
| Location Type must be one of ... | Use the type code, such as ProcessingPlant, in the spreadsheet, not the label shown in the form. The codes are in the Location type codes table. |
| A Location has coordinates 0, 0 | Wholechain could not find coordinates for the address. Open the Location, select the Address row to open Edit Address, use Use Search to find the address, check the coordinates and map, and select Save. See View and edit a Location. |
| An address search returns nothing | Enter more of the address, including the street number, city and state. A search for only a building name may return no result. See Add Locations. |
| A Location type shows as WarehouseDC | Open the Location and check its type. A type entered in a spreadsheet as WarehouseDC can display as WarehouseDC instead of Warehouse / Distribution Center. See View and edit a Location. |
| The Manage Locations drawer does not accept your typing | Wait for the drawer to finish closing after you select Save, then reopen it. See Location Groups. |
| A new Location is not in the table after a bulk upload | Reload the page, then check the list again. See Add Locations. |
Locations basics
Addresses
Aliases and identifiers
Bulk uploads
Location Groups
Sharing and data policies
Vessels and Settings
Still stuck?
If your question is not answered here, contact Wholechain support at support@wholechain.com. For Settings topics, see the Settings FAQ. For the full lookup material, see Rules and restrictions and Messages.