Troubleshooting and FAQ for Events
Short answers to common questions and fixes for recording events, reading the Event List, and working with shipments, Direct Ship, Direct Receive and Link Trace Info.
Applies to: the Events and Shipments modules (under Traceability in the left navigation), all eight Event Types
Audience: Anyone who records events, reads the Event List or works with shipments
Prerequisites: access to the Events module; Trade Items, Locations and Trade Partners already set up
Related: Wholechain Events Overview; Get started with Events and Shipments; Shared event fields; Events overview and list navigation; Shipments overview and table controls; Direct Ship and Direct Receive; Link Trace Info; Reference: Rules and restrictions, Messages, Glossary; Background: Event-Based Traceability FAQ
Purpose
This page is the one place for general troubleshooting and frequently asked questions about Events. Each answer is short and ends with a link to the article that has the full steps. Questions that belong to one event type are answered in that type's section at the end of the page and in its own article. For the rules, on-screen messages and terms behind these answers, see Rules and restrictions, Messages and the Glossary.
Basics: events and shipments
Adding events
Quantities, lots and containers
Direct Ship, Direct Receive and Link Trace Info
Time, documents and the Event List
Quick answers by event type
Still stuck?
Contact Wholechain support at support@wholechain.com. For background on how event-based traceability works, see the Event-Based Traceability FAQ.